Peran Tour Leader Dalam Memimpin Rombongan Jama’ah Ibadah Umrah PT. Nur Haramain Mulia

Abstract

Tour leader is a person who is leading and managing the course of the Umrah pilgrims and until the process of returning to the country. Tour Leader is one of the factors that is needed for the implementation of an Umrah worship in Umrah worship. The success of the Umrah pilgrimage is  depending on a tour leader, therefore the key to the success of the Umrah pilgrimage cannot be separated from the role of the tour leader PT. Nur Haramain Mulia Tour and Travel, in leading the Umrah pilgrimage to satisfaction and comfort for the congregation.

 This study aims to know the role of the Tour Leader in leading the group of Umrah pilgrims. This study uses qualitative methods with descriptive analysis techniques. The data obtained from PT. Nur Haramain Mulia was systematically processed in the form of written, files and oral words and observed behavior to obtain an overview of information related to the role of the Tour Leader in leading the Umrah Congregational Group. The results of this study indicate that the Tour Leader of PT. Nur Haramain Mulia has an important task in realizing a fluent Umrah journey in accordance with what is expected by the Umrah pilgrims of PT. Nur Haramain Mulia, and has the ability to serve Umrah pilgrims so as to create congregational satisfaction. The obstacles faced by the Tour Leader in the journey of Umrah worship are: Dealing with Umrah worshipers from groups who are lay and disobedient to the implementation of the umrah worship, as for the solution carried out by the Tour Leader, namely, with personality, you have to be more patient and fair in making decisions.